Terms and Conditions


Return policy

Hand Made to Order Shoe Clips
Due to the nature of the product we make, the articles specifically for each client / order, unfortunately we cannot accept changes or refunds.
Please consider this before making your purchase.


Can I modify or cancel my order?

Yes. You can modify or cancel your order, as long as the status of the request allows it, within the first 48 hours. Please contact us for more details.


When will I receive my order?

Each piece is hand-made to order in our studio in Valencia Spain.

* STOCK: We do not have all the shoe clips in stock for online orders. The stock corresponds to the availability of materials, but each shoe accessory is handcrafted on request; please bear in mind that this is a process that takes time.


Orders with store pickup

If you have placed an order with the option “Pick up in store”, we will contact you, at the time when the order is ready to be withdrawn.


Can you prepare an order for a gift?

Of course, at the time of making the purchase you only have to indicate that you would like the order to be sent as a gift, as well as any information that may be of interest, and we will take care of everything.


Payment information

What are the accepted payment methods?
We have the following means of payment: credit card, debit card and PayPal. If you wish to make your purchase by bank transfer send us an email with your request to info@yourshoeclips.com or contact us at 963 520 324.

Why can my card be rejected?
Your card can be rejected for one of the following reasons:

  1. It may be expired. Check that your card does not exceed the validity date.
  2. Maybe some data entered is incorrect. Check that you have filled in all the requested fields correctly.

How I can make sure I made my purchase?
Once your order is made, we will send you a confirmation email with all the information you have given us to make the purchase. If you think you have not received it, please check the SPAM folder of your email, or get in touch with us.

Is it safe to make the payment through the website?
Yes, it is totally safe. The data is transmitted in SSL encrypted form. For the payment with Visa and Mastercard.

Prices
The prices of all our products are expressed in euros and include VAT. Any other amount that has to be added (shipping costs) will be detailed before you confirm the purchase.

Shipping / Delivery costs
All our shipments are made through national Postal services.


CANCELLATIONS

– Once the order is placed (TO MEASURE), cancellations made during the next 24 hours, will have a 25% charge on the total of the order. After that time, the charge of 50% of the total order.

Due to the nature of the product, the items (shoe clips, etc.) being manufactured expressly for each client, do not accept changes or refunds.


Our Address: Juan De Mena 17, 46008 Valencia, Spain.

VAT Number 44504166V